Refund Policy
Last updated: 23 September 2026
When you are refunded
We process your refund within 5–7 working days of the returned piece reaching us and passing a check.
Where the money goes
Prepaid orders (UPI, card, net banking) are refunded to the same payment method. Cash on Delivery orders are refunded by bank transfer or UPI; we will ask for your details on WhatsApp or email.
How much is refunded
Damaged, defective or wrong item (reported within 48 hours of delivery): a full refund, or a replacement if you prefer, subject to stock, with a free pickup. Changed your mind (returned unused, undamaged and in original packaging within 7 days of delivery): the item price less a flat ₹150 reverse-courier fee. Shipping paid on the original order is not refunded.
Not returnable
Customised, engraved or personalised pieces, and bulk or corporate orders (bulk terms are on our bulk gifting page, /pages/b2b).
How to start a return, and the full policy: Returns & Refunds.